MAW Telecoms provides many telephony and data solutions including Inbound Call Management, Hosted Telephony, Data Connectivity and SMS Services.
What We Do?
Inbound Call Management
Get the perfect 01, 02, 03 or 08 number for your business with our inbound call management suite. It's a telephone system located in the cloud which can be tailor made for your individual needs. Setup auto attendants, hunt groups and call queues at a click of a mouse and let us do the rest.
Auto Attendant (IVR)
With our IVR service, you can add an automated menu system to your inbound number and route the caller to the relevant department (eg, press 1 for Technical, 2 for Customer Support etc.). Our solution comes with Hunt Groups, which allows you to cycle a call through all available lines until someone picks up – you can even cycle through different destination numbers at different times of the day.
Our call recording service is adaptable and easy to use. Record all of your calls or select to have your calls recorded manually using our Pause and Resume service. Our solution allows up to 7 years free storage and can be stored online, emailed, or alternatively sent directly to your local onsite FTP Server.
With significant flexibility and ease of use, Call
Conferencing allows organisations to communicate more effectively, regardless of location. Regardless of where your team is located, Call Conferencing is an easy way to get everyone together over the phone.
Never lose a caller again by implementing call queues on your inbound number.
When disasters occur, businesses have a lot to deal with therefore getting calls routed elsewhere is essential. Even with the move to online service channels, the company’s telephone number is still the primary contact method for customers so having a contingency in place not only allows customers to continue to be serviced but also prevents loss of sales, customers and even bad publicity. With MAW Inbound, calls can be quickly and simply diverted to an alternative location at the click of a button, whether you’re in the office or out in the field.
24/7 Technical Support
In business, things can go wrong. Hiccups, downtime and other issues do not follow schedules or office hours. We all know how frustrating it is when you need an issue resolving urgently but have to wait until the next day for technical support lines to reopen. That’s why we offer 24/7 technical support to all of our customers.
Our hosted telephony solutions are smart, simple and affordable. We'll provide you with a digital phone line & number, voicemail,
call recording and other easy to use features so you can run your business efficiently.
Cloud based telephony is not only the future but the present of telecoms which brings many benefits:
- Low Capital
- Reduced Call Costs
- Business Continuity
- Remote & Home Working
- CRM integration
VoIP Phone System
Our VoIP phone systems reduces costs and time investment, is easy to set-up, highly scalable and introduces business continuity into your business. As it is cloud based, you can rest assured that your system is always up to date with the latest technologies.
SIP Trunking is the future of communication and a true ISDN replacement. As well as offering high quality voice calls, SIP Trunking allows you to setup video calling and conference calls with ease.
Whether you need a simple broadband connection or a private leased line installed into your building, we can supply the best solution for your business.
Our business broadband package is inexperience but powerful. With speeds of up to 40Mbps, it cuts download and upload times and allows your business to function as it should.
Fibre Broadband ensures businesses can work more efficiently. We only provide broadband to businesses meaning our connections are reliable, faster and optimum around the clock.
Do you need a private, uncontended internet connection for your business? Our Leased Line solution is perfect offering unrivalled reliability and guaranteed speeds.
Need a More Complex Data Solution?
Whether it’s a MPLS or a SD-WAN solution that you need, we can help you plan, implement and support your network.